Refund Policy
Refund Policy for Snarki Studios
This Refund Policy outlines the terms and conditions for requesting a refund for products purchased from Snarki Studios. By making a purchase on our website, you agree to the terms outlined in this policy.
1. Eligibility for Refund
a. Item Condition: Refunds are only accepted for items returned in the same condition as they were received. The item must be unused, undamaged, and in its original packaging.
b. Timeframe: To be eligible for a refund, you must initiate the return process within 14 days from the date of receiving the item.
2. Return Process
a. Contact Us: To request a refund, please contact us on info@snarkistudios.com. Provide your order number and details about the item you wish to return.
b. Approval: Once your request is received, we will review it and notify you of the approval or rejection of your refund. Approval is subject to the item meeting the eligibility criteria outlined in Section 1.
c. Return Instructions: If your refund is approved, we will provide you with instructions on how to return the item. Please follow these instructions carefully to ensure a smooth return process.
3. Return Shipping Costs
a. Customer Responsibility: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
b. Tracking: We recommend using a trackable shipping service when returning items to ensure that the package is received.
4. Inspection and Refund Issuance
a. Inspection: Upon receiving the returned item, we will inspect it to verify its condition. Refunds will only be issued if the item meets the eligibility criteria.
b. Refund Issuance: If the return is approved, we will process the refund to the original method of payment. Please note that it may take several business days for the refund to appear in your account.
5. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Gift cards
- Downloadable software products
- Personalized or customized items
6. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at info@snarkistudios.com.
Last Updated: February 2, 2024